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Support Category: Customer Support

Do I have to make some configuration to solder pads on Deva 018?

We bought a kit DEVA001 incremental encoder interface card with Deva 023 reader head pre-amp for an upgrade, it is a 3D manual machine XYZ Derby Etalon. I'm asking if I have to make some configuration solder pads on Deva 018 or I have just to plug the Deva 018 and Deva 023 together, then the...

Posted on 2nd December 2016

Tags: 018 023 solder pads configure 018

Payment not authorized for my online order, what should I do?

If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following: Check the card details to make sure the...

Posted on 2nd November 2016

Tags: Payment online order payment not authorized help